Terms of service

Terms & Conditions – Cancellation, Session Structure & Communication

Session Cancellation Policy

    1. Sessions cancelled outside of 24hrs from session time can be saved.
    2. Sessions cancelled within a 24hr period will terminate. 
    3. If you are planning to travel or are away for a period, sessions can be saved until you return. 
    4. Saved sessions will be used during your current or at the end of your package.
    5. If your session is cancelled by your coach within 24hrs of your session time, your session will be saved and you will receive a free additional complimentary session for the inconvenience. 
    6. If your coach arrives to the session facility/gym 15 minutes or more beyond your session time, you will receive a free session. 

 

Session Focus & Time Respect


To ensure every client receives the full benefit of their scheduled session, all sessions are run on a fixed time-slot basis.


During an active session, the coach’s attention and focus are dedicated entirely to the client(s) scheduled at that time. Clients arriving early or present nearby are kindly asked to wait until the coach is fully available before initiating greetings or conversations.


This structure allows every participant to receive equal focus, professionalism, and respect.


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Communication Outside of Sessions


Questions that require more than a brief clarification should be sent via WhatsApp. Messages will be responded to within 24–48 hours.


If a question or discussion requires more time, a dedicated phone or face-to-face conversation will be arranged at a mutually convenient time.


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Coach Availability


The coach will always make an effort to greet and connect with clients when fully present and available. Focus during sessions should never be interpreted as rudeness, but as commitment to delivering the highest standard of coaching

 

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Fairness & Professional Boundaries


As the program continues to grow, maintaining clear structure is essential. These guidelines are in place to ensure fairness, consistency, and a positive experience for all clients.


By joining the program, clients agree to respect session times, boundaries, and communication processes as outlined above.